Here we offer you to get acquainted with the conditions of Autohome rental in more detail. Many questions have already been asked and we have given detailed answers to them.
If you have additional questions, please contact us.
Once you've decided on a trip, check the available rental dates, submit your reservation request, and... start packing! If you don't have your own extra gear for the trip ( garden tables, chairs, dishes, linens, etc.), check out our selection of gear you can rent from us.
You can also read more about renting a car in the rental conditions that are published on this site.
1. At what age can I rent a Autohome?
-over 30 years of age,
-a valid driving license of category "B" at least five years.
In the event that more than one person drives the motorhome, all drivers must comply with the stated conditions, otherwise any financial and other consequences fall on the holder of the rental agreement.
2. How do I make an order?
If you're having trouble booking online, give us a call and we'll help you. After selecting the dates, packages and accessories that suit you, click on the shopping cart and enter your information. After successfully submitting your online reservation, a representative will also call you within a few hours . You will have the opportunity to coordinate the details and then confirm your booking by e-mail. We will send you our rental proposal, valid for 3 days. It will contain all the information for the payment of both the reservation (% of the rental price) and other costs, as well as the details of your rental.
3. Types of payments
Payment for motorhome rentals is made in cash. A prepayment of 40% is considered a confirmed reservation. The remaining rental amount is payable prior to or at the time of pick-up of the vehicle or equipment
4. What are the additional rental costs?
Acquisition and other additional rental costs can be seen in the general terms and conditions. Read them carefully! If you have any questions, please contact us!
5. What is a rental deposit (security deposit)?
You must pay the security deposit no later than when you pick up the car in cash.
The security deposit for renting a motor home is 1000 euros.
The deposit is also insurance for the vehicle during the rental period and covers damage per occurrence.
If you return the motorhome in a good state, the deposit will be refunded to you in full, depending on the method of payment, namely if the deposit is paid:
- In cash - upon return of the vehicle, after a detailed inspection
6. Car Insurance
Our motor home is fully insured with a deductible of 1% and the possibility of losing the bonus.
7. Cancellation of booking
The General Terms and Conditions set out the cancellation policy, but do not be afraid to call and let us know as soon as possible and after circumstances which may force you to cancel your booking. We will certainly do our best to help you to our mutual satisfaction.
What are the cancellation policy?
If you cancel more than 60 days before the rental, we will refund 90% of the total amount paid or issue a voucher with credit for the full amount paid, which is valid for two years.
If you cancel your reservation between 60 and 15 days before receiving the motorhome, we will refund you 50% of the total rental amount or issue a voucher with credit for 90% of the amount paid, which will be valid for 2 years.
If you cancel your reservation less than 15 days before receiving the motorhome, we will withhold the entire rental amount paid or issue you a voucher with a credit of 80% of the amount paid, which will be valid for 2 years.
8. What to do in case of an accident?
In case of an accident, theft or burglary of the motor home, a police report must be drawn up by a competent representative of the police. A copy of the police report must be given to us upon arrival.
At the same time, you must also immediately notify us of any damage. Contact information can be found on the home page as well as in your contract.
The vehicle is insured and has 24-hour roadside assistance .
Upon receipt of the motor home we will provide you with all the necessary documents and phone numbers that you will be able to use in case of an accident.
In the case of any accident (car accident, burglary, vandalism, etc.) you must immediately report the accident to the nearest police station, regardless of the country of residence, and at the same time inform us about the accident.
In the case of a multi-vehicle accident, you must complete a "European Accident Report" form and provide us with both the police report and the European report when returning the vehicle.
If you fail to comply with the above or any statutory obligations in the event of a road traffic accident or damage incident, you will be liable to pay us for any damages that may result, including payment of the insurance premium if the insurer refuses to pay the claim for reasons relating to you.
The deposit covers the damage for one incident of damage.
If you have technical problems with the motorhome during the rental period, you can of course call us at any time by phone, via Whatsapp application, send an email.
9. Can I change my booking?
A change of booking (change of rental date, changes of additional equipment) must be checked and approved by us.
For each change in an already confirmed booking a 50,00 euro administration fee will be charged.
10. Can I inspect the motorhome before the booking is confirmed?
Of course! By prior arrangement with our staff you may come to our site, where we will show you the caravan and explain what you are interested in.
11. How many people can travel in the motorhome?
Our motorhome accommodates 4 persons, maximum 5 if you have children.
12. How can I pay the rent of the motorhome?
To confirm the reservation, you need to pay 40% of the amount according to the preliminary invoice. The rest of the payment must be made no later than 15 days before the delivery of the motorhome.
You can pay the entire rental amount at once.
13. Is there a limit on the number of days I can stay?
The minimum number of nights is 2.
14. Can I rent additional equipment?
Yes, of course! You will find everything you are interested in below under Optional Equipment Price List . When you book the motorhome, but not later than 15 days in advance, let us know what additional equipment you would like to add to your rental.
15. When and where can I pick up the motorhome?
On the day the rental begins, pick up the motorhome according to the contract, from 5 to 8 p.m.
16. Can a pet travel in a motor home?
Of course, our company is pet-friendly.
The only condition is that you let us know in advance and we can arrange an "extra passenger".
There is an additional fee of €100.00 for additional cleaning.
If you do not inform us about the presence of your pet, we reserve the right to charge you a fine of €300.00.
17. Where can I travel with a motorhome?
With a motorhome you can travel wherever you want, there are no restrictions on crossing national borders within the EU.
The "green card" is included in the rental price. Also included in the rental price is the road toll in Slovenia (the so-called vignette). In other countries you will have to pay the tolls yourself.
The rent price includes the possibility to drive up to 300 km per day. For each additional kilometer travelled there is a charge of EUR 0.30 for the final settlement.
18. Can we walk or lie on the bed while the vehicle is moving?
No, it is strictly forbidden to walk or lie in the living area of the motor home while driving.
All passengers in the vehicle must wear seat belts, especially children.
19. Will I run out of electricity if I do not plug my motorhome into an external power supply overnight?
If you stay in the same location with your motorhome, we recommend plugging in the external power supply at least three times a week.
If you drive your motorhome almost every day, the last battery will charge automatically, making external charging less necessary.
The LED lights, water pump, 12V and USB connectors can be used, while the 220V connectors only work if the vehicle is connected to an external power source.
20. Where can I fill my fresh water tank?
When you rent a motorhome, you always get a fresh water tank (approx. 200 liters). If you rent a motorhome for a longer period, you will probably have to fill the water tank yourself. Both in Slovenia and elsewhere in Europe it is easiest to fill up with water at campsites, motorhome parks or petrol stations.
21. What fuel do motorhomes use?
Our motorhomes run on diesel.
22. Do motorhomes have electrical outlets?
Sure! The motorhome has several 12V and USB sockets as well as standard 220V outlets, and they are distributed throughout the living space.
Socket 220V only works if the car is connected to an external power source.
23. When and where can I return the motor home?
On the last day of the rental you should return the vehicle in a relatively clean condition and with a full tank of fuel no later than 20:00, or by arrangement at the same address where you have picked it up, in Ljubljana, Slovenia.
24. Do we need to clean the motorhome before returning it?
When returning a motorhome, we expect the motorhome to be relatively clean and tidy .
Before returning, you should: fill the diesel tank, drain the waste water, empty and clean the toilet cassette, and clean the rental accessories.
25. Do we have to return a full tank of fuel?
Yes. At the beginning of your rental, you receive your motorhome with a full tank of fuel and return it full as well .
Otherwise you will be charged for the missing fuel and €40,00 for the refueling service.
26. What if I commit a traffic violation?
We will be notified by mail by the competent police department of the traffic violation committed. (Depending on the country in which the offence was committed, notification may be received for a period of one month to more than a year after the offence.)
We will notify you by email - a notice has been sent for your information.
Possible solutions :
- you pay the fine yourself and send us proof of payment for the information;
- we send your information to the competent police department (if they indicate this as an option) and then they contact you directly;
- or we pay the amount of the fine and invoice you with an additional 3% for administrative and bank charges.
Note: the traffic ticket is valid for two years!
Please obey traffic rules and speed limits to avoid fines.
27. What should I do if I have not paid my parking ticket?
So far we have received reports of unpaid parking fines only from Croatia.
In this case, the extensive procedure preceding the enforcement begins and the costs increase significantly due to the issuance of the notice, translation of court documents, etc. Regarding payment, we will follow the same procedure as for traffic violations.
Be careful and pay your parking tickets to avoid the extremely high costs associated with the fine.